CAL
(atlanta) is an AI architect(1) who enjoys creative problem solving, emphasizing revenue generation(2) backed by a strong development team(3).
ABOUT
Experience
Director, Advanced Solutions
REPAY • 2022-Present
- • Built and leads 4-person AI team focused on revenue-generating production systems
- • Led company-wide AI transformation, establishing culture and execution standards
- • Designed and deployed multiple AI systems from scratch on AWS EKS infrastructure
- • Bridges cutting-edge AI research with measurable business impact
- • Strategic vision: AI as revenue generator, not cost center
Expertise
- ▸LLM Orchestration (OpenAI, Anthropic, AWS Bedrock)
- ▸Cloud Infrastructure (AWS EKS, ECS, AppRunner)
- ▸Backend (Python/FastAPI, TypeScript/Next.js)
- ▸Kubernetes & Docker
- ▸Data Systems (Postgres, Databricks, Splunk)
- ▸AI System Design & Production Deployment
Education
B.S. Management Information Systems
University of Georgia • 2018-2022
Cum Laude • Information Security Emphasis
PROJECTS
AI Customer Service
AI customer support system integrated with Salesforce. Autonomously triages cases, closes spam, drafts client email responses, and provides agents with 'next best action' recommendations. Resolved thousands of cases independently since early 2025 launch, delivering measurable cost savings and faster response times.
Contributors: Austen Hensel
Schedule Importer
Revenue-generating system that automates competitor schedule conversions. Uses a specialized thinking agent to analyze any CSV schedule format, then dynamically generates bespoke Python scripts for perfect conversion to REPAY schema. Has converted thousands of schedules, removing a major barrier to customer switching.
Contributors: Mark Barrow, Asia Murray
Email Recon System
Always-on AI escalation pipeline that centralizes merchant communications through ian@repay.com. Structures incoming messages and creates a data flywheel by feeding merchant interactions back into AI systems, enabling real-time engagement insights and pattern recognition. Integrated with Microsoft Graph API for seamless email processing.
Contributors: Austen Hensel
API Docs Generator
AI-powered documentation generator that creates merchant-specific API docs with realistic dummy data tailored to each client's custom fields. Eliminates manual customization work, removing weeks of onboarding confusion and saving 2-5 hours per implementation. Makes API integration immediately clear for new clients.
Contributors: Austen Hensel
ChatGPT Enterprise Rollout
Enterprise ChatGPT deployment deeply integrated with SharePoint, Teams, Outlook, and custom MCP servers. More than just LLM access—serves as a strategic orchestration layer connecting structured data and downstream tools, establishing the foundational control center for all future organizational AI systems.
OFFERED
Real estate broker platform processing multifamily Letters of Intent (LOIs). Brokers upload offers and the system automatically generates offer matrices. Data stored in Postgres powers buyer behavior analysis and market intelligence. Creates network effects: each new broker makes the dataset more valuable for everyone.
Contributors: George Quay
Publix Deals Wizard
AI-powered grocery assistant that queries real-time Publix ads via GraphAPI to answer deal questions like 'Is steak on sale?'. Users photograph their fridge and receive meal suggestions combining existing ingredients with current sale items. Built as a hobby project demonstrating practical AI applications, deployed to friends and family.